Bofa Beach Privacy Policy

Privacy Policy

This privacy policy applies to the website www.bofabeachresort.com, owned and operated by Bofa Beach Resort.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make an inquiry or reservation through our website, over the phone, or in person. The types of personal information we collect may include:

• Contact details – name, email address, phone number, address
• Reservation details – arrival/departure date, number and name of guests, room type
• Payment information – credit card type and details, other payment information
• Communications with us – feedback, survey responses, reviews
• Demographic information – age, gender, geographic location
• Other information relevant to guest surveys or promotions

We collect information directly from you and automatically through our website technology. Automatic collection may include internet protocol addresses, browsing history, search history and interactions with the website.

2. How We Use Information

We use your personal information to operate our business as a hotel and provide services to you. The purposes may include:

• Processing and managing reservations
• Providing customer service
• Processing payments
• Sending booking and trip confirmations
• Responding to inquiries, feedback or complaints
• Sending marketing communications, promotional offers or surveys (you can opt-out anytime)
• Conducting market research
• Managing and improving the website
• Ensuring security of the website
• Protecting against fraud and prohibited online conduct
• Complying with legal obligations

3. Data Retention

We retain personal information as long as required to fulfill the purposes for which it was collected or as legally required. Criteria to determine retention periods include:

• Length of an active reservation or user account
• Legal statute of limitations
• Industry best practice recommendations
• Ongoing business relationship with you
• Consent granted by you

4. Data Protection

We have implemented technical, organizational and physical security measures to protect your personal information from unauthorized access, disclosure or misuse. Such measures include:

• Secure networks and firewalls
• Encryption of data in transit and at rest
• Access controls and authorization policies for staff
• Staff privacy and security training
• Physical access controls to data centers

5. Disclosure to Third Parties

We do not sell or share your personal information. Disclosure to third parties only occurs in the following circumstances:

• Service providers under contract who help operate our business – payment processors, website hosting, data analysis, credit risk reduction, marketing, security, fraud prevention, legal and other services.
• As required by law – we may be obligated to disclose data due to regulations, court order or other statutory requirement.
• Law enforcement agency requests relating to crime or legal investigation.
• Transfer of business assets – if we are acquired, go out of business or divest a portion of our business, user info may be transferred.

6. Links to Other Sites

Our website contains links to third party sites not under our control. We are not responsible for the privacy practices or content of such sites. We suggest reading the privacy policies of each site that collects personal information.

7. Cookies

We use cookies and similar technologies on our website. These allow us to distinguish you from other users, customize your browsing experience, improve the website and show you targeted offers and promotions. You can disable cookies through your browser settings, but the website may not perform as intended.

8. Your Rights

You have certain rights with respect to your personal information including:

• Right to access the information we hold
• Right to rectify/correct incomplete or inaccurate data
• Right to delete the information (under certain circumstances)
• Right to restrict or object to processing
• Right to data portability to another organization
• Right to lodge a complaint with the data protection authority\

9. Changes to the Privacy Policy

We may update this policy from time to time as operational practices change or legal requirements dictate. We encourage you to check back periodically to ensure you understand our latest privacy policy. Contact us for any clarification.

10. Contact Us

Please address any questions or concerns relating to our privacy policy to bofabeachresort@gmail.com or call us on +254 703 110995.